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Return Policy

Last updated: 15 June 2026

SpoonWell delivers freshly cooked, perishable food meant to be eaten on the day of delivery. For food-safety and hygiene reasons, meals therefore cannot be returned or exchanged once delivered — unlike non-perishable goods. Instead, we offer a replacement or refund in the specific cases below. This policy should be read with our Refund & Cancellation Policy.

1. When a replacement or refund is offered

We will replace the meal or refund it (your choice) if any of the following happens, and you report it to us on the same day of delivery (with a photo where relevant):

  • The package is damaged, leaking or tampered with on arrival.
  • The food is spoiled, stale, or of poor quality.
  • You received the wrong item, or part of your order is missing.
  • A paid meal was not delivered.

2. What is not eligible

Because the food is perishable, the following are not eligible for return, replacement or refund:

  • Meals that have already been eaten or partly consumed (except a genuine quality issue reported the same day).
  • Change-of-mind, taste preference, or "not as expected" once the food is fine and as described.
  • Meals missed because the recipient was unavailable or the address was wrong/incomplete (see our Delivery Policy).

3. How to request

Report the issue the same day via WhatsApp, phone or email below, with your order details and a photo if the food/package was damaged. Our team will verify and decide on a replacement or refund.

📞 / WhatsApp: +91 63096 99411 · ✉️ contact@spoonwell.in

4. How replacements & refunds are processed

An approved replacement is sent with your next delivery (or as agreed). An approved refund is returned to your original payment method through our payment partner, typically within 5–7 business days (depending on your bank/UPI provider), or added as SpoonWell account credit if you prefer. We'll confirm once it's initiated.

5. Grievance redressal

If your concern isn't resolved, escalate to our Grievance Officer:

Ashmit Parandkar · ✉️ contact@spoonwell.in · 📞 +91 63096 99411 · Flat 601, Pratyusha Meadows, Kokapet, Hyderabad, Telangana 500075. We acknowledge within 48 hours and aim to resolve within 30 days.