Terms of Service

SpoonWell is a home-style meal-subscription (tiffin) service operating in Hyderabad, Telangana. We prepare and deliver fresh vegetarian and non-vegetarian lunches and dinners on trial, weekly, and monthly subscription plans, with optional add-ons. The service is offered and delivered within India only.

You must be at least 15 years old to use SpoonWell, and able to receive deliveries within our service areas. If you are under 18, you confirm that a parent or legal guardian has reviewed and agreed to these Terms on your behalf and is responsible for the account and any payments. By using SpoonWell you confirm you meet these requirements.

Accounts are created and secured using your mobile number and a one-time password (OTP); no password is stored. The same mobile number maps to a single account. You are responsible for activity under your account and for keeping your contact and delivery details accurate and up to date.

• All prices are listed on the Plans and Subscribe pages in Indian Rupees (INR, ₹) and are inclusive of applicable taxes (GST) and free delivery, unless stated otherwise.
• Subscriptions are paid in advance — either a one-time payment for a billing cycle, or as recurring (auto-pay) payments where you explicitly authorise a mandate.
• Payments are processed by our third-party payment partner (Zoho Payments). We do not collect or store your card, UPI, or bank credentials.
• A subscription becomes active only after payment is successfully received and verified. If a payment fails or is not authorised, the subscription will not start (or will pause).
• There are no hidden charges. Any optional add-ons are shown with their price before you confirm.
• We may revise prices from time to time; changes apply to future billing cycles, never to a cycle you've already paid for.

We deliver within our published areas. Lunch is delivered by approximately 1:00 PM and dinner by approximately 8:00 PM. Full details — areas, timings, cut-offs, and handling of undeliverable orders — are in our Delivery Policy.

You may pause, skip meals, change your plan, or cancel your subscription as described in our Refund & Cancellation Policy. Plan changes take effect from your next delivery. Refunds, where applicable, are governed by that policy.

Our meals are freshly prepared in kitchens that follow hygiene and food-safety practices in line with India's Food Safety and Standards Act, 2006. Food is perishable and intended to be consumed on the day of delivery.

Our food may contain or come into contact with common allergens (dairy, gluten, nuts, soy, egg, mustard). If you have allergies or dietary restrictions, please note them in your preferences before ordering; we cannot guarantee an allergen-free preparation, and you are responsible for deciding whether a meal is suitable for you.

You agree to use the service lawfully; provide accurate delivery information; not resell our meals without authorisation; and not misuse, disrupt, reverse-engineer, or attempt unauthorised access to the service.

The SpoonWell name, logo, website, content, and design are owned by SpoonWell and protected by applicable laws. You may not copy, reproduce, or use them without our prior written permission.

The service is provided on an "as available" basis. To the maximum extent permitted by law, SpoonWell is not liable for indirect, incidental, or consequential losses. Our total liability for any claim relating to an order is limited to the amount you paid for that order. Nothing in these Terms limits liability that cannot be excluded under applicable law.

We are not liable for delays or failures in delivery caused by events beyond our reasonable control — including weather, traffic, strikes, power/internet outages, supply shortages, government action, or public-health emergencies. Where a meal cannot be delivered for such reasons, we will credit or refund that meal.

You may stop using the service and cancel anytime. We may suspend or terminate an account that violates these Terms or is used fraudulently or abusively, and will refund any eligible unused, paid-for meals in such cases.

Menus rotate based on ingredient availability. We may update these Terms from time to time; material changes are reflected here with a new "Last updated" date. Continued use after changes means you accept them.

These Terms are governed by the laws of India. Subject to the grievance process below, disputes are subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana.

For any complaint or grievance regarding the service, our content, or these Terms, contact our Grievance Officer:

Ashmit Parandkar · ✉️ contact@spoonwell.in · 📞 +91 63096 99411 · Kokapet, Hyderabad, Telangana 500075.

We acknowledge complaints within 48 hours and aim to resolve them within 30 days, in line with applicable Indian consumer-protection rules.

SpoonWell — Kokapet, Hyderabad, Telangana 500075 · 📞 +91 63096 99411 · ✉️ contact@spoonwell.in